By purchasing an item at The Dandelion Den you are agreeing to the terms and conditions set out below. Please read prior to placing your order(s)
The Dandelion Den is a limited company registered at 82 Erroll Road, Hove, BN3 4QG. Company registration number 09746301.
If you are not satisfied with your purchase you are welcome to return the item(s) to us within 14 days of receipt. Items must be returned in perfect re-saleable condition with all tags and original, unopened packaging for a refund to be considered.
Postage costs will not be refunded or return postage reimbursed.
Please follow the steps below if you wish to return your item(s) and apply for a refund:
- Email us at firstname.lastname@example.org and let us know that you wish to return an item(s) with order number and reasons for wishing to return
- Package your item(s) up securely and post them to us using a secure and traceable courier and keep your proof of postage
- Return the item(s) to: The Dandelion Den, 82 Errol Road, Hove, East Sussex, BN3 4QG
Once your item has been received and inspected by us we will email you to let you know if your refund has been approved. If approved it will be processed within 10 working days and credited back to the card/account you used to pay.
We will only exchange items if they are damaged through no fault of your own. If you need to exchange an item for the same item please email us at email@example.com with your order number and reason for wanting an exchange.
If you received the item as a letterbox gift and wish to return it, please follow the returns process above and then we will email you a gift certificate for the value of the gift (minus delivery charges).
Unfortunately we cannot offer refunds on sale items.
The Dandelion Den will endeavour to ensure that the website is kept up to date and goods displayed on the website are available unless otherwise specified. In the event that an order is made and an item is no longer available, you will be informed straight sway and a full refund given.
Please note item descriptions, dimensions and materials are accurate to the best of our knowledge. We will work hard to make sure that all of our images are true to the product you are purchasing.
Please note all of our products are sourced from independent designers from around the world, if you have a complaint or any feedback regarding any of our products please do let us know. Your feedback is important to us and will help us to source and supply new and exciting stock.
Prices displayed on the website are subject to change at any time.
We respect the privacy of all of our customers and will not sell your information to any third parties. Any information we do gather from you will enable us to ship your item and improve our products and services to you in the future.
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